Shipping policy
We ship within two business days with UPS or USPS. Shipping is free in the U.S. Canadian orders pay shipping, taxes, and duties.
Our shipping partners
Free shipping within the United States via UPS or USPS. Canadian customers pay shipping, taxes, and duties.
Dispatched within
Your bag ships within two business days of your order. Dispatch is when it leaves us; delivery time depends on the destination and carrier.
Signature confirmation
A signature is required on delivery to help your bag reach the right hands.
Order confirmed
Your confirmation email arrives after checkout. We then begin preparing your bag.
Carefully packaged
Your bag is carefully wrapped and packed in a discreet box, with a third-party certificate of authentication and care guide. We include the original dust bag when available, otherwise a ONE & DUNN dust bag.
Shipped with tracking
Your bag ships with UPS or USPS within two business days, insured for its full purchase value. We email your tracking details when it is on the way.
Signature on delivery
A signature is required on delivery. If you miss it, follow your carrier’s instructions for pickup or redelivery.
Insurance
All shipments include insurance up to the full purchase value of your bag. This coverage protects your order during transit.
Where we ship
We ship to the United States and Canada. Shipping is free within the United States. Canadian customers are responsible for shipping charges, applicable taxes, and duties. Delivery times may vary with customs processing.
Address accuracy
You are responsible for providing an accurate shipping address at checkout. If your package is returned due to an incorrect address you provided you will be responsible for the cost to reship.
Missing package
Tracking shows delivered but you cannot find it? Check with neighbors and building management. Verify the delivery address on your tracking. Contact the shipping carrier directly to open an investigation. Email us at hello@shoponeanddunn.com and we will help where we can.
Damaged on arrival
Document the damage with photos immediately including box and contents. Do not discard packaging materials. Contact us at hello@shoponeanddunn.com within 48 hours with photos and your order number.