All Sales Are Final
Every bag is one of a kind. Once it is sold it is gone. We do not accept returns exchanges or cancellations. No exceptions.
We Know This Is Direct
Our bags are pre-owned authenticated and curated specifically for our monthly drops. We cannot restock what we do not have multiples of.
Before You Buy
- Review all photos carefully
- Read the full condition description
- Check measurements
- Ask questions — email us at hello@shoponeanddunn.com
We are transparent about every scratch every bit of wear every detail. If you are unsure ask before you buy.
1-Year Authenticity Guarantee
If you believe your bag is not authentic you have one year from purchase to submit a claim.
Submit Your Claim
Provide an independent authentication assessment from Entrupy, Authenticate First, or Real Authentication.
Provide Documentation
Submit assessment report, clear photos, and original purchase confirmation.
We Review and Respond
We review evidence, inspect the returned bag, and verify it is the same bag we sold you.
If Confirmed Inauthentic
You will receive a full refund or store credit at your preference. We stand behind every bag we sell.
If Bag Is Authentic
The bag will be returned to you. No refund will be issued. You are responsible for return shipping costs.
Order Cancellations
We do not accept cancellations once an order is placed. Our bags are one of a kind and we begin processing immediately.
If you believe you qualify for an exception email us immediately at hello@shoponeanddunn.com. We will review on a case by case basis.
Wrong Item or Damaged on Arrival?
If you received the wrong item or your bag arrived damaged contact us within 24 hours at hello@shoponeanddunn.com. Include photos and your order number. We will make it right.
This Does Not Apply If
- You changed your mind
- The condition matches the description we provided
- Damage occurred during return shipping
Interested in Selling Your Bag Back?
We offer a buyback program for select bags. If you purchased from us and want to sell your bag back we may be interested. This is not a return or exchange. It is a separate transaction at current market value.
Sell With UsNeed Help?
Before You Buy
Questions about condition, measurements, or authenticity? Ask before you purchase.
After Purchase
Issues with shipping, wrong item, or damage? Contact us within 24 hours.
Contact Us
hello@shoponeanddunn.com
Response within 24 hours Monday through Saturday