GOOD TO KNOW
The details,
answered.
The quick answers. Open a question for the details.
How It Works
When can I shop a drop?
We release a limited selection monthly, first come, first served. See the next drop or join the waitlist for reminders and 24-hour early access.
Can I reserve a previewed bag?
No holds or reservations, including pieces previewed on Instagram. Complete checkout when the drop opens to secure yours.
Authentication
Are the bags authenticated?
Yes. Every bag is authenticated by a third party and includes its certificate. See our process.
Can you authenticate my own bag?
We don’t offer a standalone authentication service.
What if I have an authenticity concern?
Every purchase has a lifetime authenticity guarantee. See how to submit a claim.
Pricing & Payment
How are prices set?
We consider sold prices, rarity, condition, and demand. Prices are fixed.
How can I pay?
Credit and debit cards, Afterpay, Klarna, and Shop Pay. Available payment options appear at checkout.
Shipping
When will my bag ship?
Within two business days via UPS or USPS. Your tracking email has delivery updates. Shipping details.
Where do you ship, and what does it cost?
We ship to the United States and Canada. U.S. shipping is free. Canadian customers pay shipping, taxes, and duties.
Do I need to sign for delivery?
Yes. If you miss it, follow the carrier’s pickup or redelivery instructions.
Returns
Can I return or cancel an order?
All sales are final. We don’t accept returns, exchanges, or cancellations. See exceptions and our authenticity guarantee.
What if the wrong bag arrives, or it’s damaged?
Email us within 48 hours of delivery with photos and your order number. Keep the packaging.
Bag Care
How should I care for my bag?
Store it in a dust bag somewhere cool, dry, and out of direct sunlight. Fill it with tissue to hold its shape. Use a soft, dry cloth for dust and a leather specialist for deeper cleaning.
Do you offer repairs?
No, but we can recommend leather specialists and brand-authorized repair centers.
Selling
Can I sell a bag with you?
Yes. Submit your bag for a buyout or consignment review. We focus on authentic luxury designers in good to excellent condition, including Chanel, Louis Vuitton, Hermès, Dior, and Gucci.
Orders
Where is my tracking number?
In your shipping confirmation email. Use the carrier link to follow your delivery.
General
How can I reach you?
Email us or DM @oneanddunn_. We respond within 24 hours.
Can I shop in person?
Yes, at our pop-ups. See upcoming events.